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TERMS AND CONDITIONS

The following terms & conditions are set out to be clear and, above all, fair. We believe it is critical to operate in an open and friendly manner to our customers. By the use of our service, you agree to abide by our terms and conditions.

Prices
The price you see is the price you pay. There are NO hidden extras. All prices include VAT at the current rate, and also include postage and packing costs for UK customers.

Products
Crystal Princess has made every effort to display the products as accurately as possible. All products have detailed descriptions, sizes and colours specified where applicable. Due to the differences between the many different computer screens we cannot guarantee that the colour represented on your screen is 100% accurate.

Products are subject to availability. We will not be liable for compensation or damages, if we do not supply goods.

Backorders
We offer Backorder for items that temporarily OUT OF STOCK. You can place BACKORDER and PAY as usual, the only difference is you will receive your item within a longer period. Please allow 7-12 days to receive.

Payments
We prefer payment by paypal as sellers and buyers are protected and it makes the dispatch time a lot quicker!

Shipping and Handling
For UK customers, all prices include postage and packing costs. All items will be dispatched by Recorded 2nd Class Royal Mail. There are no extra charges other than if you require shipping abroad.

If you wish to have your items shipped by Special Next Day Delivery, a fee will be taken at the Check Out step. The fee is usually from only £4.99.

If you are buying for shipment to Europe a charge will be made to cover the additional cost for international postage. Overseas orders are placed at customers' risk. Crystal Princess will not accept responsibility for international items lost in transit.

Returns Policy
Crystal Princess endeavours to supply the highest quality goods and service and operates a simple returns policy.

Please notify us by email 'info@crystalprincess.co.uk' within 7 days of despatch should there be any problems with the goods you receive.

Please email 'info@crystalprincess.co.uk' within 7 days of despatch with the details of any items you wish to return and your order number before you return the items to us. We will then confirm return details and returns number.

Refunds/exchanges after 7 days from the date of dispatch are at our discretion.

Any items MUST be sent back complete with jewellery packaging.

Once we receive the goods, we will then refund or exchange the items returned. Refunds will be within 30 days of the return of the unused purchase.

No refunds are available on pierced earrings or navel jewellery for health and hygiene reasons. We also cannot accept the exchange or refund of necklace/earrings sets for the same reasons. Rings ordered to specific sizes are also non-returnable.

Please ensure that you include your name, address, and order number with the items. Any items returned should not have been used or worn.

For your own security, we strongly recommend that you return the items via recorded delivery, as we cannot take responsibility for any items lost in transit.

The return postage cost will not be reimbursed.

Please note: A return fee of £2.50 will be charged.

Contacting Us
You can contact us anytime on email at 'info@crystalprincess.co.uk' or by letter to 7 Coningsby Avenue, London, UK, NW9 5BL. Whether you have comments, general enquiries or if you have any suggestions for our website or products that you feel we should offer, please feel free to contact us.